Refund policy

Right of withdrawal (14 days)

In accordance with articles L221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason. To do so, notify us by email at artisangirouette@gmail.com or by post to ETS Laban, 24 rue des Pyrénées, 64400 Verdets, France, quoting your order number.

Products excluded from the right of withdrawal

In accordance with article L221-28 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to your specifications or clearly personalised: weathervanes with a custom motif, lambrequins and ridge cresting cut to a specific length, pieces made from drawings, engravings or finishes made on request. These pieces can be neither taken back nor exchanged, except in the event of a manufacturing defect.

Return conditions and address

The item must be returned to us within 14 days of your notification, uninstalled, unmodified, in its original packaging and accompanied by the invoice, to the following address:

ETS Laban – Artisan Girouette
24 rue des Pyrénées
64400 Verdets – France

Return costs are borne by you; we recommend a tracked and insured shipment, as the piece remains your responsibility until it is received at the workshop.

Refund

Once the item has been received and checked, we refund the price paid and the initial delivery costs (at the standard rate) within 14 days, using the payment method used for the order. A deduction may be made for any loss in value resulting from handling other than what is necessary to establish the nature and characteristics of the goods.

10-year guarantee against corrosion

Our zinc and copper pieces are guaranteed for 10 years against corrosion from the date of purchase, under normal outdoor exposure conditions. The guarantee covers the replacement or repair of the piece; it does not cover damage caused by improper installation, impact, modification of the piece or contact with incompatible materials.

Statutory guarantees

Independently of this commercial guarantee, you benefit from the statutory guarantee of conformity (articles L217-3 et seq. of the French Consumer Code, 2 years) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

Item damaged on delivery or faulty

Contact us within 48 hours at artisangirouette@gmail.com with photos: we will arrange the return at our expense and, at your choice, the repair, replacement or refund.